Frequently Asked Questions

Simply visit our Quote page, fill in your project details, upload your plans (if available), and submit. We'll provide an initial estimate and follow up with a detailed quote within 24 hours. You can also call us or send a WhatsApp message.

No! While having plans significantly improves estimate accuracy, we can work from rough sketches, dimensions, or even a detailed description of what you want. Our in-house team can also help with design from scratch.

Getting a quote from Kordelle is completely free and comes with no obligation. Our initial consultation is also free to use.

The online estimate is immediate. Our team provides a detailed formal quotation within 24 hours for standard projects and up to 48 hours for complex or large-scale projects.

We typically work on: 30% deposit on contract signing, progress payments at agreed project milestones (e.g., 25% at foundation, 25% at structural completion, 15% at finishing), and 5% retention released 30 days after practical completion.

All quoted prices exclude VAT (currently 15% in Zimbabwe). VAT will be added to your final invoice as applicable.

We accept both USD and ZWL/RTGS. USD pricing is fixed; ZWL pricing is adjusted periodically for exchange rate movements as per the prevailing Reserve Bank rate.

No hidden costs. Our formal quotation is fully itemised. If site conditions require additional work (e.g., unexpected rock formation during excavation), we notify you immediately and seek approval before proceeding.

We partner with select financial institutions that offer construction financing. Speak to our team and we can connect you with suitable financing partners.

Yes. Every Kordelle project has an assigned project manager who is your primary point of contact from start to handover. They provide weekly progress reports and are reachable throughout the project.

We take delays very seriously. Our contracts include completion dates with penalties for unjustified delays. We communicate proactively if challenges arise and work to mitigate impacts on your timeline.

Absolutely! Clients are welcome to visit their site at any time. We ask that you notify your project manager 24 hours in advance so we can arrange appropriate safety equipment and ensure the site is accessible.

Change requests are handled through a formal variation order process. We assess the cost and time impact of the change, get your written approval, and then proceed. No changes are made without your explicit consent.

We are accredited by the Zimbabwe Building Contractors Association (ZBCA), EMA certified, NSSA registered, and our engineers are registered with the Engineers Council of Zimbabwe.

We offer a 5-year structural warranty on all new construction, 3-year warranty on commercial projects, and 2-year warranty on renovation work. Environmental assessments come with their own compliance guarantees.

We have a full-time Quality Control team that conducts inspections at every key milestone. We also engage independent engineers for third-party checks on major projects.

We prioritise locally produced materials to support Zimbabwe's economy. For specialised items not available locally, we source from trusted suppliers in South Africa and other regions with full certification.

Yes! We specialise in sustainable practices including solar integration, rainwater harvesting, environmental impact assessments, and the use of sustainable local materials like natural stone.

Yes, we have a dedicated environmental team that handles EIAs, environmental management plans, and compliance monitoring for all types of development projects.